Privacy Policy

Ironhollow Grove (“we”, “us”, “our”) provides education services at ironhollow.bond. This policy explains how we collect, use, and protect personal data when you visit our website, enroll in courses, and interact with our support team.

Information we collect

• Account and contact data you provide: name, email, optional phone, and course interests.
• Transactional data: course selections, purchase history, and limited billing metadata (processed by our payment processor; we do not store full payment card details).
• Technical data: IP address, device type, and basic analytics events to maintain site reliability.
• Learning activity: lesson progress, quiz attempts, and feedback you volunteer.

How we use data

• To deliver and improve our courses, support your account, and personalize learning recommendations.
• To process payments and maintain accurate records for compliance and reporting.
• To communicate important updates about your enrollment and respond to inquiries.
• To maintain security, prevent abuse, and troubleshoot technical issues.

Lawful bases

• Contract: providing the services you request.
• Legitimate interests: improving our offerings and ensuring security.
• Consent: optional communications and certain cookies, where required.
• Legal obligations: tax and accounting retention requirements.

Sharing

We may share limited personal data with service providers who support our operations (e.g., payment processing, secure cloud hosting, customer support tools). These providers are bound by confidentiality and data protection obligations. We do not sell personal information.

International transfers

Where data are transferred across borders, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Retention

We retain personal data for as long as needed to provide services and comply with legal obligations. Course progress and purchase records are typically retained for seven years unless you request deletion and we have no overriding legal basis to keep them.

Your rights

• Access, correction, deletion, and portability (subject to applicable law).
• Objection or restriction of processing in certain circumstances.
• Withdrawal of consent where processing is based on consent.
• Right to lodge a complaint with a supervisory authority.

Cookies

We use essential cookies to provide secure session management and basic analytics to improve the site. You can manage preferences via your browser. Our footer banner allows you to accept essential cookies for this site experience.

Security

We maintain administrative, technical, and organizational measures appropriate to the risks of processing personal data. While no system is perfectly secure, we work to protect confidentiality and integrity.

Children’s privacy

Our services are intended for adults and professionals. We do not knowingly collect data from children under 16.

Changes to this policy

We may update this policy to reflect changes in our practices. Material changes will be highlighted on this page with a new effective date.

Contact

If you have questions or requests, contact us at [email protected] or +1 (415) 555-0198.